ACT Program Assistant Job at Resources for Human Development, Wilmington, DE

  • Resources for Human Development
  • Wilmington, DE

Job Description

Job Type




ACT Program Assistant


Non-exempt (32 hours per week)


Team Leader/Program Director

DATE: 6/21/2024

Assertive Community Based Treatment (ACT)

Assertive Community Based Treatment (ACT) is an interdisciplinary team that ensures a recovery-oriented system of care, with full range of treatment functions, 24 hours a day, 7 days a week. The program employs master's and bachelor level counselors, a registered nurse, a substance abuse specialist, a vocational specialist, a psychiatrist/APN, a peer specialist, a program assistant and a program team leader. Team members work together with clients to promote symptom stability and appropriate use of medication to restore personal lives, community living, and social skills; promote and maintain physical health; establish access to entitlements; housing, work, and social opportunities. The goal is to promote and maintain the highest possible level of functioning in the community.

Advantages of Working with RHD:
  • $1,5000 Sign-On Bonus!
  • Full Benefits Package (Medical, Dental, Vision).
  • Generous PTO Plan.
  • Scholarship and Tuition Programs.
  • Cell Phone Discounts & More.

This job carries with it the obligation to respect the dignity and recognize the potential for

growth of every individual who receives or provides services and supports, to advocate for the

rights of people we support to pursue their own vision, and to be responsible stewards of our

human and financial resources in order to create an environment committed to quality. A

commitment to this philosophy of services should be demonstrated as job duties are performed.


The Program Assistant provides administrative, logistical, and hands on support for program administrative operations and special initiatives. The role provides administrative support including but not limited to: clerical support, including answering phones, typing, proofreading, filing, copying, organizing, and distributing mail. Assist with all client related processes regarding funds and expenses. Serve as liaison between consumers and staff, such as attending to the needs of office walk-ins and calls from consumers/natural support. Maintain prescriber schedule on electronic scheduling system. Track psychiatric evaluations and ensure clients are scheduled appropriately with prescriber for timely completion of evaluations annually. Attend scheduled staff and other administrative meetings as scheduled. Maintain confidentiality and adhere to HIPAA.

  1. Assist with office administrative flow and financial assistance to the success operations for the agency
  2. Answer phones and be the Direct of First Impressions for the office
  3. Shop for office supplies and assist with agency events
  4. Type correspondence, reports, forms, and other documentation.
  5. Process and distribute mail and facsimiles.
  6. Maintain and update filing system for administrative roles
  7. Support and organize Team leader in maintenance of all consumer finances
  8. Answer telephone and take messages.
  9. Maintain personnel files in accordance with policy
  10. Assist team leader/program director in tracking staff training
  11. Track and disperse incoming checks from representative payee
  12. Other duties, as assigned

  1. Knowledge of Company policies and procedures.
  2. Knowledge of standard office procedures.
  3. Knowledge of alphabetical and numerical filing systems.
  4. Knowledge of grammar and composition.
  5. Skill in using standard office equipment, such as typewriter, telephone, copier and FAX machine.
  6. Skill in using various software packages.
  7. Skill in maintaining organized files and accurate records.
  8. Ability to read documents and computer screens.
  9. Ability to write and maintain accurate records.
  10. Ability to communicate effectively in a courteous and professional manner.
  11. Ability to use a personal computer.
  12. Light lifting, often sedentary, exposure to loud noise at times
  13. Ability to work in a team environment.


2-3 years of administrative assistant or front office coordination experience. High school diploma or equivalent required. College degree preferred coursework in general office practices and basic accounting practices. Two-Three years' experience working in a nonprofit in the field of accounting, bookkeeping and office management.


Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.

Salary Description

19.10 hourly rate

Job Tags

Hourly pay, Full time, Relocation bonus,

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