Business Analyst GRC Job at City National Bank, Newark, DE

  • City National Bank
  • Newark, DE

Job Description




The Process Analyst will facilitate the documentation of Operations End to End Processes including Systems, Data Integration, Transformation and/or Handoffs, identification of Risk and Regulatory Obligations and mitigating Controls. This role will be responsible for the overall Process Engineering documentation that involves 'thinking processes' to draw inferences from process details and workflows, link inferences to the big picture and identifying process improvements and or automation. The Process Analyst will be critical in supporting Change Management, Change Documentation and Colleague change readiness while collaborating with technology partners in the design of information architecture and process functionality.

Banking and Investment Services Division
Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.

What you will do

  • Assists and participates in the development of the Offices strategic planning, structure, and process documentation.
  • Collaborate with stakeholders from across the bank to gather critical information for management consumption.
  • Assists in the coordination of the Offices management meetings, documentation management efforts, and meeting management.
  • Helps identify process improvement opportunities and implement process enhancements to drive efficiency and effeciveness
  • Contributes to process improvement initiatives through assistance with project coordination, and helps lead workstreams or small initiatives from conception to completion with moderate guidance/oversight.
  • Stays abreast of the Offices accountabilities, deliverables and key due dates.
  • Develops presentations for internal and external meetings that are compelling, concise, and convey the Offices and/or Banks performance and/or key accomplishments.
  • Performs ad-hoc projects for the Office as needed, including but not limited to SharePoint creation and management.
  • Ability to interpret large amounts of data and to multi-task
  • All other appropriate duties as required


  • Bachelor's Degree or equivalent
  • Minimum 2 years of financial services/consulting or an equivalent industry experience

Skills and Knowledge

  • Proficiency in MS Office, Project, and SharePoint
  • Demonstrated experience with financial services, technology, and/or strategy/management consulting preferred
  • Demonstrated ability to quickly learn complex subject matter and apply understanding across different levels, from high-level concepts to low-level details.
  • Proficient working with data and conducting analysis to help guide business decision making.
  • Ability to lead organizational change and drive adoption of change management best practices across multiple lines of business; including ability to build strong business partner relationships, training, communications and process redesign experience


Starting base salary: $78,970 - $126,140 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks .

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'


We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North Americas leading diversified financial services companies.

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