Job Description

Job Description

Job Description

For further inquiries regarding the following opportunity, please get in touch with our Talent Specialists:

Anand | 224 507 1296

Title: Desktop Support Analyst
Location: 100% onsite at Painted Post, NY
Duration: 6 Month project, assignment could be extended

Hours: 8 am - 5 pm, M-F

Description
A minimum of one year IT Desktop Support or Service Desk is required. Minimum of HS Diploma. Workers will be installing security patches on lab machines to update them and bring them into compliance.

Scope / Purpose
This position will be aligned with Computing Systems & Application Support and IT teams. The primary responsibilities will be managing vulnerability patching of selected Lab Systems, communicating with lab owners, and technical staff; to record and updating configuration management database. The candidate will be expected to attend daily update meetings, align to a schedule and troubleshoot issues as they arise. Project may include upgrading legacy Windows systems to the current client Version, as well.

Responsibilities and Requirements:
Active Directory Administration
Familiarity with cloud applications (Microsoft and 3rd party)
Remediating/minimizing anti-virus threats
Imaging and deployment server utilization
Asset lifecycle management skills
Installation/configuration of various software packages
Installation/configuration of Security Software
ServiceNow (ticket management) utilization
Inventory management
Additional responsibilities may include:
Documentation (records) management
Vendor engagement (as needed)
Project interaction/participation
Customer scheduling/follow-ups
Cross-team interaction and collaboration
Prioritizes duties and works on several tasks simultaneously
Demonstrates flexibility and willingness to change priorities at a moment's notice

Requirements
Proficient in time management and task prioritization
Advanced Level of English Language
Effective organization and planning skills, with the ability to handle changing priorities
Excellent communication and interpersonal skills
Must be a self-starter, able to work in a team environment and motivate others

Desired Skills
Hardware/software installation, troubleshooting and support
Active Directory administration
Experience imaging and working with deployment server(s)
Basic knowledge management

About us:

DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

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