JOB DESCRIPTION
PROVIDE SUPPORT FOR ALL DESKTOP PERSONAL COMPUTERS AND RELATED EQUIPMENT
ENSURE ALL EMPLOYEES HAVE THE APPROPRIATE TOOLS TO PERFORM THEIR JOB FUNCTION AND THAT THESE TOOLS ARE KEPT IN WORKING ORDER AND, WHERE NECESSARY, REPAIRED WITH THE MINIMUM OF USER DISRUPTION.
HANDS ON POSITION - WILL BE MEETING FACE TO FACE WITH END USERS.
DUTIES REQUIRE STAFF TO EXERCISE A HIGH DEGREE OF DISCRETION AND INDEPENDENT JUDGMENT.
KNOWLEDGE BASE IS AVAILABLE FOR CLIENT’S PROPRIETARY SOFTWARE APPLICATIONS.
EDUCATION
THE JOB QUALIFICATIONS WOULD NORMALLY BE MET THROUGH ATTAINMENT OF AN UNDERGRADUATE DEGREE OR VOCATIONAL CERTIFICATE, OR 2 YEARS OF EXPERIENCE IN INFORMATION SYSTEMS, PREFERABLY IN A TECHNOLOGY ENVIRONMENT.
REQUIREMENTS
2-3 YEARS DESKTOP/DESK-SIDE SUPPORT WITH EXCEPTIONAL CUSTOMER SERVICE.
KNOWLEDGE OF OPERATING SYSTEMS, MICROSOFT OFFICE SUITE AND SOFTWARE APPLICATIONS.
EXTENSIVE EXPERIENCE TROUBLESHOOTING SOFTWARE APPLICATIONS.
EXPERIENCE WITH ACTIVE DIRECTORY ADMINISTRATION.
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